Refund and Returns Policy
All returns must be initiated within 30 days from receiving shipment. We will not accept shipments outside of the return window. Refunds will not be issued until one of the following occur:
- The CPG.IO Account Manager determines that the shipment does not need to be returned for refunded.
- The Shipment is authorized for return. Item(s) must be returned in NEW & UNUSED condition. Returns will be inspected by the CPG.IO Returns Department. Once your return has been approved, you will be contacted with refund information through your credit card. It may take up to 5 to 7 business days for CPG.IO to issue the refund.
- When returning the product, ship to:
CPG.IO McCormick Returns Dept.
1150 N. Swift Rd., Bldg. A
Addison, IL 60101
- If you are given a refund, the original shipping fee will be deducted from your refund amount.
- To complete your return, we require a receipt or proof of purchase (i.e., e.g., a packing slip or receipt).
McCormick reserves the right to update or change its policies at any time.
Special Conditions and Restocking Fees
Orders on shop.mccormick.com will be fulfilled by CPG.IO, a third party.
- EXPIRATION DATES: Due to high quantity of orders processed daily, we do not supply expiration date information, though we do have a standard in place that all grocery items must have a minimum shelf life of 90 days. If you receive an item that is out of date, please submit an image of the date code to email@example.com and discard the expired product. No return will be necessary and a full refund will be issued.
- PRODUCT PACKAGE LISTING VS. PRODUCT RETAIL PACKAGE: CPG.IO is the shipper of goods, and does not manufacture the product. There may be instances where the product you receive is correct, but the packaging varies from that shown in the web listing. We reserve the right to offer a discount on said product prior to authorizing a return. In this instance, if the product received is correct, and you still wish to make a return, return shipping service must be paid by you, the buyer, and any product return must be received in NEW & UNUSED condition. Only then will a full refund to be processed. Otherwise, if the item(s) was/were opened, used and/or damaged in any way, a restocking fee of 15% will be applied.
- QUANTITY DISCREPANCY: If you do not receive all items in your order, you may contact us for partial refunds for the number of items not received. This circumstance will not be eligible for return or a full refund. If you receive an authorization for a full return and do not return all items authorized, you will receive only a partial refund.
- WRONG ITEM(S) RECEIVED: If you do not receive the item(s) ordered, please contact us with your order number and the details of the item(s) received. Depending on the item, we may authorize you to keep or discard said items for a full refund. Otherwise, we will issue a UPS Paid Return Label to return the mis-shipped items for a full refund.
- GOODS DAMAGED DURING TRANSIT: If your item(s) arrive damaged, please do not discard until written authorization is received by a CPG.IO customer service rep. Any order received as damaged, requires image(s) of both the shipping carton and the product. Once the images are received, we will ship you a replacement or issue the appropriate refund. You may also refuse delivery on the spot if damages are clearly visible in which you will need to contact us about refusal of shipment so we can proceed with a full refund on the order.
- RETURNS: If you change your mind about a purchase or if you are dissatisfied with your item(s), you may return the order within 30 days of RECEIPT. Return shipping will be at your expense and the order will be subject to a 15% restocking fee. All item(s) must be returned in NEW & UNUSED condition. On grocery/foodstuff items, most of these product types are sold in various pack counts/sizes. Therefore, if you opened a single package and you are returning the item due to taste, this is acceptable, but you will not be allowed to return the opened package and it will not affect the refund amount. If more than one package was opened, these packages cannot be returned, and your refund will be reduced pro rata. If you have any concerns with product quality or questions regarding allergens/ingredients, please call us at 1-800-292-3999. (M-F 9:30am-7pm EST).
- SHIPMENTS RETURN TO SENDER: CPG.IO: Any order that is received back by CPG.IO as “Return to Sender” due to:
- Bad Address
- Moved-Unable to Forward
will incur a 15% restocking fee. We rely on the buyer for correct billing and shipping information. We are unable to make any changes once we receive the order. Therefore, please verify that all your information is correct prior to finalizing your order.